Learner Support

Frequently Asked Questions

Since I registered, I have been having difficulty accessing my course.
  • I registered for a course, and I did not receive an email confirmation of enrollment with access instructions. Check your junk or spam folders to see if the email is there. If so, follow the instructions in the email to access the course. If you did not receive an email complete the form here
  • My login username/password is not working. Follow the prompts on the login page and select “Forgot your password” or “Forgot your username.” Go to your email, find the system email, and reset your password. If the password reset button isn’t working and you are still unable to access your dashboard or login, complete the form, here

I am having trouble accessing my student dashboard and courses. How do I troubleshoot this issue?


  • Check your Internet connection. It may be a temporary connectivity issue with your Internet connection. Try accessing other Internet pages. If you are having trouble accessing other Internet pages, it may be a temporary Internet problem.
  • What browser are you using? Try clearing your browser cookies and cache. Then restart your browser to resolve the problem. Check to make sure you are using the most recent version of your web browser. 
  • If you are trying to access your course in Brightspace, use either Mozilla Firefox or Google Chrome browsers. If you are having an issue with one of the recommended browsers, try one of the other recommended browsers. Also, ensure your computer meets the minimum specifications: 2GHZ or higher processor; minimum 4GB of RAM; any external or internal GPU that is required by the operating system; and any hard drive space required by the operating system. 
  • If you are trying to access your course in Thinkific on a desktop computer, use Chrome, Firefox, Safari, or Microsoft Edge. On a mobile device, use iOS Safari: 11 and up, Chrome, or Samsung Internet. Unsupported browsers include Internet Explorer, Chromium, or Linux web browsers.
  • Do you have a firewall? If your organization has a firewall, you may experience consistent problems with on-site access. Please contact your organization’s Technical Support for additional assistance.

How long will I have access to my online course?

If you have registered for your course after January 31st, 2024, learners have 180 days (6 months) from the time of registration to complete online courses.

How long will I have access to my hybrid, remote, or in-person course?

Learners have one week from the last class to access course content. 

How long will I have access to my hybrid, remote, or in-person course?

Learners have one week from the last class to access course content. 

Are there tests or quizzes involved in ICEC courses?

There may be knowledge checks and/or a final quiz at the end of the course. All assessments are designed to be accessible and easy to complete by engaging in the course content. Within each lesson, you will have the answers to each assessment. For hybrid, remote, or in-person courses, you will have one week after the last class to complete all quizzes. All course knowledge checks must be completed by 11:59 pm on the final day of access unless otherwise indicated throughout the course. 

How can I get an invoice?

If you require an invoice sent to you, please email us providing the following information: course they are enrolled in, first name, last name, and company to ICEC at

Some individuals or organizations may be GST-exempt.

app is situated on the Star Blanket First Nation and is exempt from Provincial Sales Tax (PST). If you or your organization are exempt from Government Sales Tax (GST), please contact to ensure that your invoice is prepared accordingly. 

I need financial support. What funding options does ICEC recommend?

Check out our Funding Opportunities here

Where can I find information about ICEC’s Terms of Use and Privacy Policy?

Please click on the following to learn more about ICEC’s and Privacy Policy

Can I withdraw, transfer, or get a refund for a registered course? If so, are there fees?
  • ICEC charges a $25 administrative fee if the learner’s bank does not allow the transaction to go through. 
  • Withdrawal from a hybrid, remote, or in-person course more than 7 days before the first day of the course will receive a full refund minus a $35 administrative fee. Withdrawal from an online course is not permitted because learners have immediate access to courses once they register. 
  • Course transfers within the same semester are permitted if space allows. An administrative fee of up to $25 may be charged. No transfer is permitted for online courses.
How do I request to drop or transfer from a course?

When you log in to your Destiny One dashboard, go to your Learner Portal, find the course in your Enrollment History, and submit a request to drop or transfer the course. Please expect a response within 48 hours. 

What happens if my course is canceled or postponed?

Learners will be notified at least 7 days before the first day of the course whether the course will be canceled or postponed. Learners will receive a full refund of their tuition.

Are you interested in an in-person offering of a course?

If so, please contact to learn more about which courses can be offered in person and discuss the options. 

Who do I contact if I need help?

You can contact for assistance with any questions you may have. We are here to help!

Want to get in touch?

We’d love to hear from you.

Send us an email at or fill out the form below and we will get back to you as soon as possible!

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