{"id":6964,"date":"2023-09-18T10:26:27","date_gmt":"2023-09-18T16:26:27","guid":{"rendered":"https:\/\/www.fnuniv.ca\/?page_id=6964"},"modified":"2024-01-30T09:20:46","modified_gmt":"2024-01-30T15:20:46","slug":"icec-learner-support","status":"publish","type":"page","link":"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/icec-courseofferings\/icec-calls-to-action\/funding\/icec-learner-support\/","title":{"rendered":"Learner Support"},"content":{"rendered":"\n<div class=\"wp-block-buttons has-custom-font-size has-small-font-size is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-luminous-vivid-orange-background-color has-background wp-element-button\" href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/\" style=\"border-radius:0px\"><strong>About<\/strong> <strong>ICEC<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-luminous-vivid-orange-background-color has-background wp-element-button\" href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/icec-courseofferings\/\" style=\"border-radius:0px\"><strong>Course<\/strong> <strong>Offerings<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-luminous-vivid-orange-background-color has-background wp-element-button\" href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/icec-courseofferings\/icec-calls-to-action\/\" style=\"border-radius:0px\"><strong>Truth and Reconciliation Calls to Action<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-luminous-vivid-orange-background-color has-background wp-element-button\" href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/icec-courseofferings\/icec-calls-to-action\/funding\/\" style=\"border-radius:0px\"><strong>Funding<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-luminous-vivid-orange-background-color has-background wp-element-button\" href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/icec-courseofferings\/icec-calls-to-action\/funding\/icec-learner-support\/\" style=\"border-radius:0px\"><strong>Learner Support<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"51\" src=\"https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2-1024x51.png\" alt=\"\" class=\"wp-image-7202\" srcset=\"https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2-1024x51.png 1024w, https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2-300x15.png 300w, https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2-768x38.png 768w, https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2-1536x77.png 1536w, https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\" id=\"faq-a59cc549-69a9-48e9-8285-02be7b7a8b2e\">Frequently Asked Questions <\/h2>\n\n\n\n<details class=\"wp-block-details has-black-color has-text-color is-layout-flow wp-block-details-is-layout-flow\"><summary>Since I registered, I have been having difficulty accessing my course. <\/summary>\n<ul>\n<li>I registered for a course, and I did not receive an email confirmation of enrollment with access instructions. Check your junk or spam folders to see if the email is there. If so, follow the instructions in the email to access the course. If you did not receive an email complete the form <a href=\"https:\/\/www.fnuniv.ca\/icec-learner-support\/\">here<\/a>.&nbsp;<\/li>\n\n\n\n<li>My login username\/password is not working. Follow the prompts on the login page and select &#8220;Forgot your password&#8221; or &#8220;Forgot your username.&#8221; Go to your email, find the system email, and reset your password. If the password reset button isn&#8217;t working and you are still unable to access your dashboard or login, complete the form, <a href=\"https:\/\/www.fnuniv.ca\/icec-learner-support\/\">here<\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>I am having trouble accessing my student dashboard and courses. How do I troubleshoot this issue?<\/summary>\n<p><strong>Connectivity<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Check your Internet connection.<\/strong> It may be a temporary connectivity issue with your Internet connection. Try accessing other Internet pages. If you are having trouble accessing other Internet pages, it may be a temporary Internet problem.<\/li>\n\n\n\n<li><strong>What browser are you using?<\/strong> Try clearing your browser cookies and cache. Then restart your browser to resolve the problem. Check to make sure you are using the most recent version of your web browser.&nbsp;<\/li>\n\n\n\n<li><strong>If you are trying to access your course in Brightspace<\/strong>, use either Mozilla Firefox or Google Chrome browsers. If you are having an issue with one of the recommended browsers, try one of the other recommended browsers. Also, ensure your computer meets the minimum specifications: 2GHZ or higher processor; minimum 4GB of RAM; any external or internal GPU that is required by the operating system; and any hard drive space required by the operating system.&nbsp;<\/li>\n\n\n\n<li><strong>If you are trying to access your course in Thinkific<\/strong> on a desktop computer, use Chrome, Firefox, Safari, or Microsoft Edge. On a mobile device, use iOS Safari: 11 and up, Chrome, or Samsung Internet. Unsupported browsers include Internet Explorer, Chromium, or Linux web browsers.<\/li>\n\n\n\n<li><strong>Do you have a firewall?<\/strong> If your organization has a firewall, you may experience consistent problems with on-site access. Please contact your organization&#8217;s Technical Support for additional assistance.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How long will I have access to my online course?<\/summary>\n<p>If you have registered for your course after January 31st, 2024, learners have 180 days (6 months) from the time of registration to complete online courses.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How long will I have access to my hybrid, remote, or in-person course?<\/summary>\n<p>Learners have one week from the last class to access course content.&nbsp;<\/p>\n<\/details>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How long will I have access to my hybrid, remote, or in-person course?<\/summary>\n<p>Learners have one week from the last class to access course content.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are there tests or quizzes involved in ICEC courses?<\/summary>\n<p>There may be knowledge checks and\/or a final quiz at the end of the course. All assessments are designed to be accessible and easy to complete by engaging in the course content. Within each lesson, you will have the answers to each assessment. For hybrid, remote, or in-person courses, you will have one week after the last class to complete all quizzes. All course knowledge checks must be completed by 11:59 pm on the final day of access unless otherwise indicated throughout the course.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I get an invoice?<\/summary>\n<p>If you require an invoice sent to you, please email us providing the following information: course they are enrolled in, first name, last name, and company to ICEC at icec@firstnationsuniversity.ca.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Some individuals or organizations may be GST-exempt.<\/summary>\n<p>¶«¾©ÈÈapp is situated on the Star Blanket First Nation and is exempt from Provincial Sales Tax (PST). If you or your organization are exempt from Government Sales Tax (GST), please contact icec@firstnationsuniversity.ca to ensure that your invoice is prepared accordingly.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>I need financial support. What funding options does ICEC recommend?<\/summary>\n<p>Check out our Funding Opportunities <a href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/icec-courseofferings\/icec-calls-to-action\/funding\/\">here<\/a>.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Where can I find information about ICEC&#8217;s Terms of Use and Privacy Policy?<\/summary>\n<p>Please click on the following to learn more about ICEC&#8217;s <a href=\"https:\/\/iceclearning.fnuniv.ca\/pages\/terms\">Terms of Use<\/a> and <a href=\"https:\/\/www.fnuniv.ca\/privacy-policy\/\">Privacy Policy<\/a>.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I withdraw, transfer, or get a refund for a registered course? If so, are there fees?<\/summary>\n<ul>\n<li>ICEC charges a $25 administrative fee if the learner&#8217;s bank does not allow the transaction to go through.&nbsp;<\/li>\n\n\n\n<li><strong>Withdrawal<\/strong> from a hybrid, remote, or in-person course more than 7 days before the first day of the course will receive a full refund minus a $35 administrative fee. Withdrawal from an online course is not permitted because learners have immediate access to courses once they register.&nbsp;<\/li>\n\n\n\n<li>Course <strong>transfers<\/strong> within the same semester are permitted if space allows. An administrative fee of up to $25 may be charged. No transfer is permitted for online courses.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I request to drop or transfer from a course?<\/summary>\n<p>When you log in to your Destiny One dashboard, go to your Learner Portal, find the course in your Enrollment History, and submit a request to drop or transfer the course. Please expect a response within 48 hours.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What happens if my course is canceled or postponed?<\/summary>\n<p>Learners will be notified at least 7 days before the first day of the course whether the course will be canceled or postponed. Learners will receive a full refund of their tuition.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are you interested in an in-person offering of a course?<\/summary>\n<p>If so, please contact icec@firstnationsuniversity.ca to learn more about which courses can be offered in person and discuss the options.&nbsp;<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Who do I contact if I need help?<\/summary>\n<p>You can contact&nbsp;<a href=\"mailto:icec@firstnationsuniversity.ca\">icec@firstnationsuniversity.ca<\/a>&nbsp;for assistance with any questions you may have. We are here to help!<\/p>\n\n\n\n<p><\/p>\n<\/details>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-vivid-cyan-blue-background-color has-text-color has-background\">Want to get in touch?<\/h2>\n\n\n\n<p>We\u2019d love to hear from you.<\/p>\n\n\n\n<p>Send us an email at&nbsp;<a href=\"mailto:icec@firstnationsuniversity.ca\">icec@firstnationsuniversity.ca<\/a> or fill out the form below and we will get back to you as soon as possible!<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7093-o1\" lang=\"en-CA\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/6964#wpcf7-f7093-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"7093\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_CA\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7093-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"form-group your-name\"><label class=\"\">Your Name <span class=\"required\">*<\/span><\/label><input class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" name=\"your-name\" type=\"text\" value=\"\" aria-invalid=\"false\" aria-required=\"true\" required><\/div>\n<div class=\"form-group your-email\"><label class=\"\">Your Email <span class=\"required\">*<\/span><\/label><input class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" name=\"your-email\" type=\"email\" value=\"\" aria-invalid=\"false\" aria-required=\"true\" required><\/div>\n<div class=\"form-group your-subject\"><label class=\"\">Subject<\/label><input class=\"wpcf7-form-control wpcf7-text form-control\" name=\"your-subject\" type=\"text\" value=\"\" aria-invalid=\"false\"><\/div>\n<div class=\"form-group your-message\"><label class=\"\">Your Message<\/label><textarea class=\"wpcf7-form-control wpcf7-textarea form-control\" name=\"your-message\" rows=\"4\" aria-invalid=\"false\"><\/textarea><\/div>\n<div class=\"form-group\"><div><input class=\"wpcf7-form-control wpcf7-submit btn btn-primary\" type=\"submit\" value=\"Send\"><\/div><\/div><div class=\"wpcf7-response-output alert alert-warning\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"51\" src=\"https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2-1024x51.png\" alt=\"\" class=\"wp-image-7202\" srcset=\"https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2-1024x51.png 1024w, https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2-300x15.png 300w, https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2-768x38.png 768w, https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2-1536x77.png 1536w, https:\/\/www.fnuniv.ca\/wp-content\/uploads\/Untitled-2-2.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n<nav class=\"is-responsive wp-block-navigation is-layout-flex wp-block-navigation-is-layout-flex\" aria-label=\"Library Social Links\" \n\t\t data-wp-interactive=\"core\/navigation\" data-wp-context='{\"overlayOpenedBy\":{\"click\":false,\"hover\":false,\"focus\":false},\"type\":\"overlay\",\"roleAttribute\":\"\",\"ariaLabel\":\"Menu\"}'><button aria-haspopup=\"dialog\" aria-label=\"Open menu\" class=\"wp-block-navigation__responsive-container-open \" 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\n\t\t\t\tdata-wp-bind--aria-modal=\"state.ariaModal\"\n\t\t\t\tdata-wp-bind--aria-label=\"state.ariaLabel\"\n\t\t\t\tdata-wp-bind--role=\"state.roleAttribute\"\n\t\t\t>\n\t\t\t\t\t\t\t<button aria-label=\"Close menu\" class=\"wp-block-navigation__responsive-container-close\" \n\t\t\t\tdata-wp-on--click=\"actions.closeMenuOnClick\"\n\t\t\t><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M13 11.8l6.1-6.3-1-1-6.1 6.2-6.1-6.2-1 1 6.1 6.3-6.5 6.7 1 1 6.5-6.6 6.5 6.6 1-1z\"><\/path><\/svg><\/button>\n\t\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-container-content\" \n\t\t\t\tdata-wp-watch=\"callbacks.focusFirstElement\"\n\t\t\t id=\"modal-1-content\">\n\t\t\t\t\t\t\t\t<ul class=\"wp-block-navigation__container is-responsive wp-block-navigation\"><li class=\" wp-block-navigation-item  menu-item menu-item-type-custom menu-item-object-custom wp-block-navigation-link has-medium-font-size\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/\" title=\"\"><span class=\"wp-block-navigation-item__label\"><strong>About ICEC      <\/strong><\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link has-medium-font-size\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/icec-courseofferings\/\"><span class=\"wp-block-navigation-item__label\"><strong>ICEC Course Offerings      <\/strong><\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link has-medium-font-size\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/icec-courseofferings\/icec-calls-to-action\/\"><span class=\"wp-block-navigation-item__label\"><strong>Truth and Reconciliation Calls To Action       <\/strong><\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link has-medium-font-size\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/icec-courseofferings\/icec-calls-to-action\/funding\/\"><span class=\"wp-block-navigation-item__label\"><strong>Funding       <\/strong><\/span><\/a><\/li><li class=\" wp-block-navigation-item wp-block-navigation-link has-medium-font-size\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/icec-courseofferings\/icec-calls-to-action\/funding\/icec-learner-support\/\"><span class=\"wp-block-navigation-item__label\"><strong>Learner Support<\/strong>    <\/span><\/a><\/li><\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/nav>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Want to get in touch? We\u2019d love to hear from you. Send us an email at&nbsp;icec@firstnationsuniversity.ca or [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":7276,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"icec.php","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Learner Support - FNUniv.ca<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fnuniv.ca\/icec-home\/about-icec\/icec-courseofferings\/icec-calls-to-action\/funding\/icec-learner-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Learner Support - FNUniv.ca\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Want to get in touch? 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